Shipping Policy
1. General
Subject to stock availability. We try to maintain accurate stock counts but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.
Regarding the Next Day Delivery Shipping Information, We offer next-day delivery throughout the UK using Royal Mail Special Delivery 1 pm guaranteed delivery service. To take advantage of this service, you must place your order and make payment before your usual cut off time. Please note, however, that there may be times when we have an early cut off time due to unforeseen circumstances such as high order volumes or postal disruptions. Thank you for choosing our next-day delivery service via Royal Mail, and we hope you have a great experience shopping with us.
2. Delivery times
We aim to dispatch all orders within 1-2 days of receiving payment. However, we cannot guarantee delivery times, as shipping times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
2.1 Delivery times internationally
Generally, orders shipped internationally (outside the UK) are shipped within 48-72 hours after receiving the payment and can reach you at a maximum of 8-10 days.
This varies greatly depending on the courier and customs.
2.2 Dispatch time
Orders are usually dispatched within 2 business days of payment of the order.
We operate on Monday – Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.3 Change of delivery address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.4 Delivery time exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
2.5 Tracking information
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the Royal Mail website.
2.6 Parcels damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
2.7 Failed Deliveries
If a delivery attempt is made but no one is available to receive the package, a delivery notification card will be left. It is your responsibility to arrange re-delivery or collection with the courier.
3. Duties and Taxes
3.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.